Frequently Asked Questions
Where do you ship?
We currently ship to eligible addresses within the United States, using carriers including USPS and UPS. See our shipping information for details.
How much is shipping?
We offer a flat rate of $6.99 per order for eligible US deliveries. Your shipping charge is shown at checkout before you pay.
When will my order arrive?
Delivery times vary by location, carrier service, and shipping conditions. Any estimate shown at checkout or by the carrier is not guaranteed.
What is your return policy?
We accept eligible return requests within 30 days of delivery. Items must be unused and in original condition, and some items, such as opened personal care products, may not be eligible. Read the full return and refund policy.
How do I track my order?
When tracking is available, we email it to you after your order ships. You can also check status on the order tracking page using your order number and billing email, or in your account.
Which payment methods do you accept?
Available payment options are shown at checkout. Payments are processed by our payment provider, and your full card number is not stored on our website.
Do I need an account to order?
No. You can check out as a guest. An optional account lets you see your order history and save addresses and your wishlist.
How can I contact you?
Email salem@oakzola.com, call +1 (530) 953-9315 Monday to Friday, 10am to 6pm, or use our contact form.